Exciting new Moixa Dashboard update
At Moixa, our focus is always on value for the end-user, and we are constantly looking at ways to improve our customers’ experience. In the past few months, we’ve been busy developing a set of new Moixa Dashboard features to further support your understanding of your battery’s behaviour.
Access the Moixa Dashboard
The Moixa Dashboard is the web view of your solar, battery and home energy data, which you can access through www.mygridshare.com on your chosen web browser. It gives you access to information about your home energy data along with detailed analytics about your battery usage, energy consumption and solar generation.
What’s new on the Dashboard?
We’ve just rolled out this update and you should be able to now see the new features on your Moixa Dashboard (mygridshare.com). At this stage, the new functionality will not be available in your Moixa App.
The update will include new sections exposing more data on the behaviour of your battery, and depending on the model you have, you may now be able to view:
- Your import and export tariff details under each power flow graph
- Your upcoming charging plan on the Battery page
- The battery’s charging instructions on the Highlights power flow graph and Battery page graph
- Historical predictions for solar generation and household consumption on the Highlights, Household and Solar power flow graphs (only available for customers with a 4.8kWh or larger battery)
To help explain the new functionality and any new terminology, we have also updated the information bubbles: you can find these in the top right corner of every feature.
Understanding the new features
The new features will show slightly different data depending on the type of device you own, the tariff you are on (flat tariff or time-of-use tariff) and your battery’s charging plan (automated charging plan or static plan). These differences are most apparent for the battery’s charging instructions and your upcoming charging plan.
What are the battery’s charging instructions?
The charging instructions tell you how your battery has operated or will operate and are overlaid on certain graphs. Whereas your upcoming battery plan lists your charging instructions for the next 24 hours. There are four different instructions it can follow:
- Charge: the battery charges at the rate shown up to the target state of charge (this may mean that the battery charges from the grid).
- Discharge: the battery discharges at the rate shown down to the target state of charge.
- Balance: the battery will charge when excess solar generation is available and discharge when there is household demand whilst staying within the state of charge range.
- Idle: the battery does not charge or discharge unless the state of charge is outside the stated range.
If you’re on an automatic charging plan, these charging instructions will be different every day as a new charging plan is generated at each planning event. A planning event takes place every night, typically at 10 pm (UTC). If you’re on a dynamic tariff, it can also happen if the software needs to re-plan because the amount of charge in your battery has deviated too far from the predicted level. Your future charging instructions may change at the next planning event.
If you’re on a static plan, you will be able to see the charge instruction that our support team have set up for you. You will be able to see the time, rate, and target state of charge, which will be the same every day. If you have a static plan and a V3/V3C battery, then you may see a minute-long idle instruction in your charging plan; this is to reset the inverter.
If you are on a flat tariff or have not provided your tariff details, your battery will always be in balance with the state of charge range being your battery’s minimum state of charge (usually 10% for 4.8 kWh and larger batteries or 20% for V3/V3C batteries). On a flat tariff, this is the most optimal behaviour for you as you do not have any low-tariff periods that you could charge from on poor solar generation days. When you have charging instructions toggled on, you will see a balance instruction against the vertical axis, as shown below (Figure 1):
4.8kWh Moixa Smart Battery and 7.2kWh & 9.6kWh Moixa Optimised Battery System
Suppose you own a 4.8kWh Moixa Smart Battery or a larger battery on an automated charging plan with a time-of-use tariff. In that case, the Highlights page on your Dashboard will show the below information:
Figure 2: Illustrative image of the Highlights page of your Moixa Dashboard showing here the tariff details for a dynamic import and export tariff, the battery’s charging instructions and historical predictions.
Figure 3: Illustrative image of the Battery page of your Moixa Dashboard showing the battery plan overview for the next 24 hours and the battery’s charging instructions.
Your tariff details and charging instructions can be toggled on/off at the bottom of each graph, depending on your preference if you want to hide or keep them visible.
With these batteries, if you’ve submitted your tariff information, you will see your import and SEG export details. If you’ve not previously submitted any tariff information, the tariff graph will show a placeholder flat tariff of 1p/kWh. To see your correct tariff information in your Dashboard, we recommend submitting your tariff information to us. To do so, please get in touch with our Customer Support Team at email@example.com.
To make the most of your smart battery, we encourage you to take advantage of a time-of-use tariff. Moixa’s Gridshare software will create an automated charging plan that will allow you to use the greatest amount of solar and low-cost grid energy available. To learn more about the benefits of time-of-use tariffs, have a look at our blog.
V3 and V3C batteries
If you are a V3 & V3C battery owner, the Storage page on your Dashboard will show the charging instructions and your upcoming charging plan. On the Highlights page, you will be able to see your battery’s charging instructions. You will also see an action alert asking you to submit your tariff information to ensure it is correct. To do so, please get in touch with our Customer Support Team at firstname.lastname@example.org. Please note, you will still need to submit your tariff even if your battery has already been manually set with a plan to match your tariff, as only partial details are taken to set this up.
If your battery is set up with a static charging plan, you will be able to see the details of this plan using the charging instructions and upcoming charging plan. This information will remain the same each day. (Figure 4 below):
We always strive to build customer-oriented products, so we hope you’ll enjoy exploring our new features and that you’ll gain some valuable insights into your battery behaviour.
If you have any questions about the above, please don’t hesitate to contact our Customer Support team at email@example.com.