FAQs
Below are our most frequently asked questions.
If you’re already a Moixa customer, please email Customer Support at support@moixa.com. Our support team is available by phone or via email 9am – 6pm Monday to Friday (excluding public holidays).
Calls may be recorded for training and quality purposes.
Solar storage, or solar batteries, are the best way of maximising the value of solar panels. Solar batteries charge themselves using spare solar power generated during the day, and then discharge at night so the household can make the most of this free energy.
Moixa Smart Batteries are compatible with all solar PV systems, so they can be easily retrofitted.
Solar storage is not restricted to solar panel owners.
The Moixa Smart Battery and Optimised Battery Systems can be charged from a time-of-use tariff, i.e. Economy 7 or Agile Octopus, so your battery is charged when electricity is cheap, and discharged during the day when electricity is more expensive.
Unlike many other batteries, the Moixa Smart Battery comes with a built-in inverter, so it is compatible with all solar installations and doesn’t require any other equipment.
Our 7.2kWh and 9.6kWh Moixa Optimised Battery Systems are different, as they are made up of separate components – but you still don’t have to worry as the inverter is one of them.
One of our Moixa Accredited Installers will install your solar battery. Our training process is extensive and only the best installers are chosen, so you can be sure you’re in safe hands.
Batteries can be placed in an accessible location within 10m of the consumer unit. It is commonly installed under the stairs or in a utility room.
At Moixa, standard installation is included in the price you are quoted. Typically, a solar panel plus battery install will be completed in one working day.
Our batteries can only be installed by Moixa Accredited Installers.
If you are an electrician and would like to become a Moixa Accredited Installer, please email us at enquiries@moixa.com
Your exact solar battery cost will depend on the capacity you need to best support your home solar energy needs. We currently have three battery sizes available, with the following costs for battery unit only:
4.8kWh Moixa Smart Battery: £4450 (incl. standard installation and VAT)
Early bird pricing for the trial of Moixa Optimised Battery Systems:
7.2kWh – £4950 (incl. standard installation and VAT)
9.6kWh – £5950 (incl. standard installation and VAT)
These early bird prices will change from the 19th of February, 2021.
Get in touch with our team today and we’ll be able to discuss your home energy usage, tell you more about our range and find the ideal fit to maximise your savings.
We have one flagship Moixa Smart Battery model, the 4.8kWh unit: 77cm x 52.5cm x 20cm.
We are also currently trialling our 7.2kWh or 9.6kWh Moixa Optimised Battery Systems. For more information, please visit our blog.
Yes! It’s true that on a cloudy day, typically solar panels will generate less than their rated capacity, but you can still get a decent amount of energy production out of them and reduce your bills.
Yes, lithium ion phosphate batteries are recyclable. Latest innovation boosted the number to 80%, though the current rate is 50%.
As standard, the 4.8kWh Moixa Smart Battery comes with a 10-year warranty (extendable through GridShare Membership).
The components of 7.2kWh or 9.6kWh Moixa Optimised Batteries are installed separately and the warranties are covered by the various manufacturers:
Moixa Hub: 10-year manufacturer’s warranty from Moixa (extendable through GridShare Membership)
Pylontech Battery: 10-year manufacturer’s warranty from Pylontech
Victron Inverter: 10-year manufacturer’s warranty from Victron
4.8kWh Moixa Smart Battery allows you to have more cycles in a day as the battery can charge and discharge much quicker in less than 2 hours.
It has a larger inverter in order to be able to cover more household items with higher power ratings:
Charge rate 2kW
Discharge rate 2.4kW
The size of the battery you need depends on how much solar you are generating, how much of it you consume and how much energy you use in your home.
At Moixa, we consider the amount of energy we expect you to generate from your solar panels and information about your energy profile in order to work out the size of the battery system that is going to be most beneficial for your household.
Get in touch with a Solar Storage Specialist to discuss your home profile.
In terms of annual savings, our customers save an average of up to 50%* on their annual energy bills if they install a solar battery and solar panels as one purchase.
Accurate financial savings are extremely difficult to estimate as it depends on your lifestyle, the amount of solar you install, the efficiency of your solar panels and future energy prices.
However, if you talk to our team they can give you a closer idea about the types of savings you could make.
The Moixa Smart Battery will use approximately 100 MB per month.
If this is an issue for you we can reduce the traffic to your system. However, please be informed that this could limit how much of your data will be visible for us, which could affect our ability to help you, in case you had any issues in the future. Because of this we recommend staying at the standard 100 MB per month.
The cost of your solar panels will largely be determined by the number of panels required to fit your home’s solar energy needs. If you contact our team today, we’ll be able to tell you more about our options and find the right solution to maximise your savings.
Our team is highly skilled and experienced in helping our customers find the ideal solar panel installation for their home, as well as finding the most suitable solar battery capacity to ensure that your solar battery system is perfectly matched to your energy needs.
For example, one of our more popular systems would be priced as follows:
4kWp solar system + 4.8kWh Moixa Smart Battery = £8,270 (inc. VAT & standard installation)
The life expectancy of a PV panel is 25-30 years, though there will be some degradation over time resulting in a decrease in energy output.
Moixa offers tier-one rated panels which come with a 25-year ‘power output warranty’. This typically guarantees they’ll still be producing at least 80% of their initial rated peak output after 25 years. So, the output is expected to decrease by an average of less than 1% per year.
For customers who purchase solar panels alongside a solar battery, we see them make average savings of up to 50%* on their annual energy bills.
In addition to the financial savings offered by your solar panels and solar battery and their contribution towards your home’s energy usage, there are also various environmental benefits of powering much of your home’s energy needs with clean, renewable energy.
The solar energy you generate through your solar panels and store in your solar battery can make a significant contribution towards powering your home and greatly reduce your annual energy bills.
In terms of the ideal number of solar panels for your home, it will depend on your home energy profile and the available space on your roof.
Our most popular installation features 12 panels, which is around 4kWp of solar, but we can discuss our range of options and find the best choice to maximise your savings.
Anyone can invite their friends or family to become a Moixa customer. However, the referral reward is only valid for those who are Moixa customers.
You qualify for the reward only if your friend buys either a Smart Battery and solar bundle, a Moixa Smart Battery or our Moixa Optimised Battery System on its own, within one month from the initial conversation.
After your friend is fully installed, you will be eligible for £200 payment via Paypal or cheque.
Once your friend’s Smart Battery has been installed, we’ll send you an email confirmation and ask about the preferred option to receive the money (via Paypal or cheque).
There is no limit to the number of referrals, so spread the word!
A referred friend has to mention the name of a person who referred them during the first call that they have with our Solar Storage Specialist (before getting quoted).
Once referred friends mention the name of a friend who referred them (during the initial call), they automatically qualify for £200 off their install (this will be detailed in their quote). The refer a friend discount/reward is not available in conjunction with any other offer.