Solar Battery » Additional FAQs
Additional FAQs - Moixa | Home Energy Storage | Smart Energy Management Additional FAQs - Moixa | Home Energy Storage | Smart Energy Management

Additional FAQs

When can I activate Smart mode?

When your battery is first installed and you have submitted your tariff details, your device is put in Balance mode. For 14 days after installation, we strongly recommend that it stays in Balance mode or Scheduled mode. If you put your device in Smart mode, we cannot guarantee optimal performance for your battery.

After that time, we will have enough data to generate accurate predictions for Smart mode, and we will review and recommend which mode out of Balance, Scheduled or Smart is most appropriate for you. We will continue to monitor your home’s energy data and adjust the mode we consider to be optimal for you. 

If you have chosen a different mode from the one we recommended, please note that this may impact your battery’s performance and the savings you could otherwise have made.

Is Smart mode suitable for all installs?

This feature is only compatible with our V4, 7.2 and 9.6kWh model systems, our V3 and V3C model batteries can still be set with a static plan.

For households where consumption is very unpredictable, we advise that a Scheduled plan may bring the best overall benefit, this can be set up based on any specific requirements you may have.

It’s important to note that because your Smart plan is generated using predictions based on your household electricity consumption and solar generation based on weather forecasts, unexpected changes may cause you to see less benefit, however, the battery will always look to cover your household consumption with the cheapest and cleanest energy available.

Can my Import and Export tariff be supported?

Smart mode offers optimised planning for Smart Export Guarantee (SEG) tariffs alongside any import tariff.

SEG is the mechanism to ensure solar panel owners are paid for the spare electricity they send to the grid. This came as a policy replacement for Feed-in Tariff which has closed to new applicants in March 2019.

SEG payments are based on the measured amount of electricity exported to the grid while FIT payments were ‘deemed’ or estimated to be 50% of the total electricity generated. 

​​​​​We cannot optimise for the export from a Feed-in Tariff, unless you also have a SEG tariff and have opted out of your deemed export payments and are only receiving solar generation payment.

Will Smart mode utilise any price plunge events?

When price plunge events are known in advance, the battery will look to discharge ahead of time and charge up during a price plunge event, thereby increasing the amount of power being used from the grid. However, plunge pricing is not always announced in advance and in that case would not be considered by the software as part of the plan. In this scenario we would recommend using Scheduled mode to set a short charge intent to coincide with any plunge events.

What time of day is the plan automatically generated in Smart mode?

Our software will generate an automated plan at 10pm each evening for the next 48 hours ahead, this is to ensure the weather predictions are as accurate as possible. The software can also re-plan at any point during the day if the amount of charge in the battery deviates too far from the predicted level. In the event of any unexpected changes in your household usage, the battery will still try and re-plan to accommodate this as much as possible.

Can my battery support my tariff as well as other solar diverting devices or EV charger?

If you battery is in Scheduled mode this can be tailored to suit your exact requirements, the support team can help you set your battery to charge, discharge or stay idle between any set times over a 7 day period.

If your battery is in Smart mode, we would advise that any EV charging is kept as regular as possible, this should give our software a better chance to predict any upcoming charging, and optimise the battery to support it. If you have any other solar diverting devices running from your PV array set to a regular schedule this should allow our software to predict future behaviour and offer the most optimal plan. As standard, the battery will take priority and fully charge from any available solar before any other devices can begin to divert.

What to do if you’ve recently changed energy tariff?

Please contact your support team, they will arrange for a form to be provided by email which allows you to input your new tariff details, once completed please allow up to 2 working days for your new tariff to be implemented, you will then be able to see your new tariff in the Moixa Dashboard. If you’re on an automated charging plan your new tariff will be taken into consideration at the next planning event.

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