Ethernet

If you have an ethernet cable running between your battery and router and are experiencing issues with connectivity.please try the following steps in order. 

1. Check the ethernet cable is firmly connected at both ends. 
2. Restart your internet router and confirm it is able to reconnected to the internet. 
3. Conduct a restart of the battery using the steps outlined here.

Once all three steps have been tried, if there is still no live data showing on your dashboard, please contact the support team to advise further.

TP Links

You will have two devices, one plugged in next to your battery and connected to the battery via an ethernet cable, the other should be nearby to your router and connected to your router via an ethernet cable, When the two devices are paired together and communicating, they should both show 3 lights.

• The top light shows if there is power running to the TP Link.
• The middle light will show if the TP Link is successfully paired with another device, this light will flash when data is being transferred.
• The bottom light will show if the Ethernet cable is fully connected in the bottom of the device.

If the middle light on both devices is dark, you will need to pair them together again, follow the steps below:

1. Press the Pair button of adapter A for one second, the Power LED will start flashing (this is the top light).
2. Press the Pair button of adapter B for one second, the Power LED will start flashing (this must be done within 2 minutes after pressing the pair button of  adapter A).
3. Wait until the Power LED on both adapters stops flashing and the Powerline LED (middle light) becomes solid on, the pairing is then completed.

Notes: It doesn’t matter in what order you press the pair buttons, therefore it doesn’t matter if you don’t know which is adapter A/B.  If the adapters are far away from each other, and you don’t think you will be able to press the pair button on each within 2 minutes, you can move the adapter that is plugged in near the battery and plug it into a power socket nearer to the other adapter. Once you have completed the pairing, you can then move the adapter back to where it was plugged in next to the battery and reconnect and cables.

If the lights do not start flashing as expected on the devices, you can conduct a full reset by pressing and holding the Pair button for more than 15 seconds, and then release. You will see all LEDs go off momentarily, and then begin to flash. When the Power LED turns solid, the reset process is completed, you can then attempt to pair the devices together again using the steps above.

Wifi

If your battery is connected over wifi and you are experiencing issues with connectivity. Please try the following steps in order.

1. Restart your internet router and confirm it is able to reconnected to the internet.
2. Conduct a restart of the battery using the steps outlined in the ‘General’ section.

If data does not return to the dashboard after the battery has been restarted, please contact the support team who can advise further.