Why does my battery never fully discharge to 0%?
The minimum state of charge of the battery is limited to maintain the battery health and lifespan.
The usable capacity of our 2 & 3 kWh models is set at 80%, this means that your battery should not fall below 20% charge.
For our larger capacity systems the usable capacity can be increased up to 90%, meaning the lowest expected level of charge would be 10%If the level of charge drops too low under the reserve level, the system should automatically correct itself with a very short charge up from the grid. If you battery ever displays 0% charge please contact your support team so they can investigate and advise further.
Why is my battery not charging?
As standard, your Moixa Smart Battery only charges when there is surplus energy available from your PV panels. When your household consumption is higher than your PV generation all the solar power will used in the home leaving none spare to charge your battery. For those with time of use tariffs we can activate a personalised charging plan based on their household consumption and generation patterns, you can find out more on our Optimisation page here.
Can I change when my battery charges and discharges?
Your battery can be set to utilise your energy tariff by charging up at set times from the grid. You can find out more about changing the Operation mode and setting your own schedule on our Optimisation page here.
If you would like your battery to work alongside another solar diverting device by only operating as set hours each day, or would like the battery to remain idle at set hours for better compatibility with other devices, such as an EV charger, just contact the support team who can help you set this up.
I’m due to have a new electric or smart meter fitted, what should I do?
If any electrical work is due to be carried out by a non Moixa Accredited installer and may require temporary removal of your batteries system clamps, we would suggest that reference photos are taken before any work is undertaken to ensure the clamps are returned back to the correct position.
The specific position and direction of the clamps connected to your Moixa system are integral to it’s continual operation so if these are removed or knocked by accident, this may impact the performance of your Moixa battery system.
I’m moving house, how do I transfer ownership?
If you are moving home and wish to transfer ownership of your Moixa Smart Battery to the new home owner you will need to contact your support with the following details:
- Confirmation of the name and contact details of the new homeowner
- Confirmation that you are happy for the existing performance data to be made available to the new owner.
Upon completion the new homeowner should then contact their dedicated support team so they can help set up their account.
If you are moving home and wish to enquire about moving the battery, please contact your support team directly who can advise further on this.
I have recently changed internet providers, how do I reconnect my battery?
Your Moixa Smart Battery should be connected to your internet router using one of three methods:
- A direct Ethernet cable between the battery and your router.
- A pair of power line adapters (TP Links) plugged in beside both the battery and router
- WiFi
If you have changed your router, you should be able to reconnect the battery using the same method, you may need to restart the battery for the new connection to be recognised.
If your connection is through TP Links, these may need to be re-paired again after changing your router.
If you are not familiar with which connection type your battery uses, or are experiencing any connectivity issues, please consult the specific page for your battery model for more details:
How do I turn off or restart my battery?
Once your Moixa Smart Battery has been commissioned, it is designed to operate continuously.
However the support team may direct you to turn off or restart the battery as part of any troubleshooting if a fault occurs.
For specific details on the correct process please consult the troubleshooting page for your specific model:
How do I turn off or restart my battery?
Once your Moixa Smart Battery has been commissioned, it is designed to operate continuously.
However the support team may direct you to turn off or restart the battery as part of any troubleshooting if a fault occurs.
For specific details on the correct process please consult the troubleshooting page for your specific model:
Will my battery operate in the event of a power cut?
As standard*, your battery is not setup to provide power during a power cut. The inverter requires a constant power source for the system to charge or discharge. For the safety of any engineers working on the power lines, the battery will not discharge to provide power during a power cut. Once power has returned your system should revert back to normal operation but if this is not the case please contact your support team. *Currently this is not an option but Moixa are working on making this feature available as an addition to a standard installation.
What if I notice anything unusual about my battery?
If you have noticed anything unusual about your battery performance or behaviour please contact your support team, contact details can be found here.
If case of an emergency you can turn the system off as a safety precaution by following the outlined process on the specific product page:
You can also refer to the user manual on the support page for more details on battery functionality.