Does membership impact my Feed-In Tariff or Smart Export Guarantee (SEG)

No, membership has no impact on a pre-existing Feed-In Tariff or Smart Export Guarantee tariff.

Is my personal data protected?

Moixa operates to strict data protection rules which protect your personal/storage/consumption data.

If my battery does not work, will I still be paid?

If your battery does not work, GridShare software will not work therefore it is important that you are able to fix or replace your battery either through Moixa’s warranty or through your manufacturers’ warranty.

Your payments will resume once your battery is operating again.

What about battery up-time, does this matter?

Yes, your battery must be connected for the minimum threshold period of 95% to be eligible for GridShare Membership rewards – beyond this the money you receive will be proportional to the period of time your system has been connected and working properly.

Can I cancel GridShare Membership?

The membership term is fixed for 3 years from the sign-up date.

If your participation is cancelled by us, you will receive all your payments for each full month you have taken part as a member.