There is no live data on my dashboard or app
Check there is a live connection between your battery and your router, check the connection types section for more details on identifying and troubleshooting any issues.
There is no display on the battery LCD screen
Check your mains consumer board and any additional mini board to confirm there are no tripped breakers. If there are no tripped breakers and your battery still appears to be turned off, please contact the support team to investigate further.
I am having a smart meter fitted/upgraded and the battery is no longer working
Please ensure that the clamps attached to your household wiring are not disturbed or moved from their original location. If any electrical work is due to be carried out by a non Moixa Accredited installer and requires temporary removal of your batteries system clamps, we would suggest taking reference photos before any work is undertaken to ensure the clamps are returned back to the correct position.
The specific position and direction of the clamps connected to your Moixa system are integral to its continual operation so if these are removed or knocked by accident, this may impact the performance of your Moixa battery system.
If the clamps have already been moved and the original position is not known, please contact the support team to advise further.
Why is my battery not charging from solar?
As standard, your Moixa Smart Battery only charges when there is surplus energy available from your PV panels. If your household consumption is higher than your PV generation all the solar power will used in the home leaving none spare to charge your battery.
My dashboard data does not match my meter readings?
Due to the clamps used in most Moixa system installations we do allow for up to 5% discrepancy between our data and your meter readings.
The ‘Power Flow’ view refreshes every 30 seconds which might not be as frequent as other monitoring platforms, therefore there may be some slight difference between our dashboard and other live monitoring tools.
If the level of discrepancy appears to be greater than 5% please contact Support team who can investigate further.