My Username and/or Password is not recognised?
Your username will be the email address you first registered with Moixa or confirmed to the Engineer on the day of your installation.
If you have forgotten your password, you can set a new one by visiting: https://mygridshare.com/forgot-password
There is no battery associated with my account
If you receive an error message that there isn’t a battery associated with your account please contact your support team to resolve this issue for you.
Following any maintenance work it can take up to two working days for your account to be updated so you can view the live data from your system again.
There’s no data showing for my battery
Your battery needs a stable connection to your internet router for the performance data to be populated on your dashboard.
If there is no data being displayed then your battery may be offline.
Please see the troubleshooting page for your specific model to help reconnect your battery to the internet.
The data on my dashboard does not match my actual usage?
Due to the clamps used in most Moixa system installations we do allow for up to 5% discrepancy between our data and your meter readings.
The ‘Power Flow’ view refreshes every 30 seconds which might not be as frequent as other monitoring platforms, therefore you may occasionally see some slight difference between our dashboard and other live monitoring tools.
If the level of discrepancy appears to be larger than 5% please contact your support team.
My Username and/or Password is not recognised?
Your username will be the email address you first registered with Moixa or confirmed to the Engineer on the day of your installation.
If you have forgotten your password, you can set a new one by visiting: https://mygridshare.com/forgot-password
When I log in I see the message “Sorry, something has gone wrong”
Please ensure the clock on your device is set to the correct time, if this is not set correctly to UTC then you will not be able to log in.
If you still receive this error when logging in please refresh the page once, if this still does not resolve the problem please contact your support team to assist further.
When I log in I see the message “Please contact support to add your current tariff details”
If we don’t have full tariff information for you this message will be shown, if you would like to see your correct tariff information please contact support to submit them. We especially recommends this if you’re on a time-of-use tariff so your battery can be optimised for your tariff.
You can use the Tariff toggle at the bottom of the screen to hide this message if you do not want to provide your tariff details.
My tariff information is incorrect
If you have recently changed energy tariff and would like this to be updated, or have not previously provided any tariff details, please contact support and they will be able to correct this for you
“Sorry, there is an error fetching tariff data, please try again later.”
There has been an issue fetching your tariff data, this may be down to a network issue or decoding error. Please check the Dashboard later to see if this is resolved, if this is a persistent issue then contact support.
The time stamps on the graphs are not correct
Please ensure the time zone on your device is set to GMT, if this is not set correctly the graphs on your dashboard will not show the correct time.